http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Views: 874463 Learn English with Emma [engVid]
After spending a decade as an AdWords Evangelist at Google, Frederick Vallaeys decided to turn his passion and experience into a small business by launching Optmyzr. In this interview, Fred discusses successful customer service and advertising. Join the Google Small Business Community: http://g.co/GSBC
Views: 2412 Google Small Business
I made these mistakes! In this video I discuss the DON'TS of small business customer service. Apologies that it cuts off at the end. These are some things to consider while operating your small business from a customer's point of view Baby Registry: https://www-secure.target.com/gift-registry/registry/IHmukU1kCdgKErgcACYr_w http://www.myregistry.com/public/amor EMAIL ME [email protected] WRITE ME: FLY'S NEST PO BOX 1194 LAWRENCEVILLE, GA 30046 Follow me on Instagram http://www.instagram.com/theflywon BUSINESS EMAIL ONLY [email protected]
Views: 574 Erica Fly
Study with us... it's better! Learn Formal English Vocabulary, Telephone English, Customer Service situations, all in this lesson! Study English with us: www.papateachme.com Follow us on Twitter: @papateachme
Views: 95157 Learn English with Papa Teach Me
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 625292 Valuetainment
As an online e-commerce business owner, I deal with customer service issues on a daily basis. Here are my tips for avoiding unneeded drama and putting my customers first. I go over 5 helpful tips about order fulfillment, replying to emails, clear communication and more! ▼▼▼MORE INFO BELOW▼▼▼ ------------------------------------------------------------------------------ ▼▼▼ MENTIONED IN THIS VIDEO ▼▼▼ ------------------------------------------------------------------------------ Please comment and subscribe. I have a bunch of Etsy/Small Business related videos on the way. ▼▼▼ SUBSCRIBE ▼▼▼ https://www.youtube.com/channel/UC8sHrp-M7ufOjqh5ORk3bHA?sub_confirmation=1 ------------------------------------------------------------------------------ ▼▼▼ MY BUSINESS - Mane Message ▼▼▼ MANE MESSAGE: http://www.manemessage.com ETSY SHOP: https://www.etsy.com/shop/ManeMessage ------------------------------------------------------------------------------ ▼▼▼ SOCIAL MEDIA ▼▼▼ TWITTER: http://www.twitter.com/manemessage FACEBOOK: http://www.facebook.com/manemessage INSTAGRAM: http://www.instagram.com/manemessage ------------------------------------------------------------------------------ ▼▼▼ SUBSCRIBE TO MANE MESSAGE'S NEWSLETTER ▼▼▼ EMAIL NEWSLETTER: http://eepurl.com/biNlZT ------------------------------------------------------------------------------ ▼▼▼ JOIN ETSY ▼▼▼ http://etsy.me/2bNbLrp ^ This is an affiliate link. I will earn free Etsy listings if you join using my link.
Views: 6451 Olivia Hayward
How does AT&T bring you the most reliable 4G LTE Network? Learn about how our network team at AT&T Labs works to make your wireless network experience even better. SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw Improving Your Network Service Experience | AT&T https://www.youtube.com/watch?v=sglrzao-g64 https://www.youtube.com/att
Views: 6241 AT&T
AT&T IP Flexible Reach, a consolidated voice and data solution, enables FloBeds legendary customer service operation, providing the reliability and clarity that customers need to design the bed of their dreams. FloBeds also uses an AT&T Dedicated Internet Service to provide network stability and consistency. Learn More: https://www.youtube.com/redirect?redir_token=gqETqt5zW4jrSzWph9cJ7S-erex8MTUzNjk1ODAzMkAxNTM2ODcxNjMy&event=video_description&v=xF2TqS7alro&q=https%3A%2F%2Fwww.business.att.com%2Flearn%2Fcustomer-stories.html%3Fsource%3DIB00YE0000000000L%26wtExtndSource%3DxF2TqS7alro%26LNS%3Dvid_br_brg_calfreightcuststory_0514
Views: 779 AT&T Business
Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 779451 CoachDavidBrownlee
Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. The other night, I was out with some friends. We were at a well-known place, listening to music and relaxing. One of my friends said she wanted something chocolate, so she ordered a piece of chocolate cake. A few minutes later it arrived, and she took her first bite. You could tell by looking at her facial expression that she was not happy. She said it tasted very dry. Not what she expected. So, I tried a bite. She wasn’t kidding. It was worse than dry. It tasted like chocolate flavored sawdust. The server eventually came over, looked at the cake that was barely touched, other than two small bites missing from the corner, noticed two forks laying on the plate next to the uneaten cake, and asked if we were finished. I said, “Yes, and by the way, it was very dry.” Without batting an eye, the server responded, “It’s a European-style dessert.” She picked up the dessert and walked away. I looked at my wife and asked, “I may be out of line here, but I don’t think she handled that very well.” My wife, who knows that I’m acutely aware of customer service issues (Of course I am! That’s what I do for a living!) said, “I see an article in the making!” That meant she validated my thoughts. This server showed no empathy, wasn’t really listening and felt that an explanation versus an apology would cover for why the food was bad. And no, there was no offer to get us something else or take the dessert off the bill. Two big lessons here: 1. Read between the lines: When a customer says something negative about your product, it is more than just a statement of fact. It’s a complaint. When I said the cake was dry, I was actually complaining about it. Good servers – or anyone who is dealing with a customer and hears a statement like the one I made – would recognize that I wasn’t happy. 2. An excuse is not a substitute for taking action: When customers complain, they aren’t looking for an explanation or an excuse. They are looking for some type of reaction that then leads to action. It might be an apology, an expression of empathy or understanding, and/or an attempt to fix the problem. So, keep in mind that when a customer says anything negative about your product or service, don’t just listen. Take action. It’s your opportunity to prove you’re listening and can give the proper response, fix or eliminate the problem or complaint, and, as important as anything, prove that you are in sync with your customer. This video will answer the following: How can I resolve a customer complaint? How do I create amazing experiences? How can I solve a customer problem? Should I explain the reason to the customer? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 1754 Shep Hyken
In this 4/23 webinar, we're joined by Alex Mozes, Director of Customer Support at Udemy who will explain how customer service helped their small business go global.
Views: 320 Desk.com: Fast, awesome customer service
Want to exceed your customer’s expectations? In this video we break down 11 tips on doing just that!... check it out! - By Marketing 360® / https://www.marketing360.com/small-business-crm/ Intro: Managing and exceeding customer expectations is key to success. But in order to exceed your customer’s expectations, you must first understand them! So let’s talk about 6 reasons why understanding expectations is important and then 5 tips on how to manage to them and then exceed them. 6 Reasons Why Understanding Expectations is Important: 1 - It lets you know what service levels are expected to keep customers happy and achieve high satisfaction. (0:46) 2 - It enables you to focus on fulfilling customer expectations. (1:26) 3 - It gives you the opportunity to discuss expectations at the start of the relationship and to reset unrealistic expectations if necessary. (1:49) 4 - It can help you resolve customer complaints. Since complaints are a result of failing to meet expectations, you have the ability to quickly fix the problems and retain the business. (2:16) 5 - Most customers have a set of basic needs that they want from you; make sure you understand them and work them into your customer service strategy. (2:53) 6 - Think about not just meeting expectations, but how you can WOW them. (3:26) 5 Tips on Managing Expectations: 1- There are times when you know we’re not going to meet expectations--the deadline is pushed back, something didn’t go right, something was missed...whatever it is, I recommend calling the customer immediately! (3:59) 2- Explain the issue and what steps you’re taking to correct it. 90% of the time, the customer just needs to know that you care, that you acknowledge the problem, and that you have a strategy to fix it. (5:10) 3- You don’t need all the answers but you must fully let the client vent, if that’s needed, and actively listen. Then cushion, clarify and respond. (6:23) 4- Send follow up with an action plan and gift/card, then execute! (7:10) 5- Once you have an understanding of what the customer needs--reach out to other teammates for help. (8:00) BONUS TIP - Save all this info in your CRM. Have a plan for gifts and pivot points. Send gifts and exceed expectations just before key difficulty areas. (9:37) Conclusion - Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also, make sure to follow us for more great content just like this down the road or text “marketing” to 39970 to opt into our weekly marketing tip text messages. Happy marketing! --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 4983 Marketing 360
More training at: https://www.purecustomerservice.com/p/youtube Train your new hires, current employees and yourself on how to deliver a world-class customer service experience with every customer, every time. Create a never-ending stream of referrals for your business, 5 star online reviews and repeat customers. that way you can grow your business, increase revenues and boost your brand and reputation. Try my $99, 8 module, online training, with a 30 day money back guarantee. Enjoy the training at your own pace from your smart phone, tablet or computer for 12 months. Then renew your subscription each year for the same investment :). I know you'll love the training. Click here to enroll today! https://www.purecustomerservice.com/p/youtube Questions? Call us at (800) 299-3446 or contact support at www.PureCustomerService.com Follow me on Facebook: https://www.facebook.com/coachdavidbrownlee/ Connect with me on LinkedIn: https://www.linkedin.com/in/dbrownlee/ 16 Customer Service Skills that Every Employee Needs. Patience. If you don't see this near the top of a customer service skills list, you should stop reading. Attentiveness. Clear communication skills. Knowledge of the Product. Ability to use positive language. Acting skills. Time management skills. Your List of the Most Important Customer Service Skills (According to Data) Persuasive Speaking Skills. Think of the most persuasive speaker in your company. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. Mar 22, 2018 - List of customer service skills to use in resumes, cover letters, job applications and interviews, with tips for how to highlight them and examples. Mar 22, 2018 - Top 10 In-Demand Customer Service Soft Skills. Communication. Clear communication is essential in customer service – you need to know what the customer wants and be able to articulate what you can do for the customer. Listening. Self-Control. Positivity. Assertiveness. Conflict Resolution. Empathy. Depersonalization. The essential skill set for anyone aspiring to succeed in customer service. At the heart of great customer service is the way we interact with our customers. Aug 29, 2017 - These customer service skills will increase customer loyalty and grow your business. How many times have you walked away from a support. Learn the 16 customer service skills that helps agents provide excellent customer service in various support channels including email, phone, and chat. Apr 26, 2017 - Have an opening for a customer service position at your small business? Hire the right candidate by looking out for these top 25 customer Smart companies always ask “What is good customer service?” Good customer service centers around carefully listening and attending to your customers. Apr 8, 2016 - Call center agents need to possess the right set of skills to deliver exceptional customer service. Here are the top ten skills to master.
Views: 48159 CoachDavidBrownlee
For tips on how your business can deliver great customer service, watch our Tip of the Week video below! http://www.visionmarketingaz.com Transcript: Welcome to VISION Marketing & Consulting's Tip of the Week! Today we are going to discuss how to deliver great customer service. Whenever you're delivering great customer service, one statistic comes to mind with most companies and it's the cost of getting a new customer is 5 times greater than just retaining one customer. So when you're looking at getting new customers and providing good customer service, it's going to potentially cost you more money to get that first one. Defining customer service is also very important and it's pretty basic to most people. It is delivering a service with the same expectation that you would have if you were a customer. Keep that definition in mind as well. Also, always remember who your customers are. When dealing with medical practices, your customers could be your patients, the physician office, and physician himself, the staff whether it be the referral coordinators or the MAs. It could also be insurance companies as well. Remember your company's core values when it comes to customer service. If you don't know or if you don't have core values, there are a few that I would like to go over briefly to help you deliver exceptional customer service. The first one being attitude - make you sure always have a positive and helpful attitude when dealing with customers. The second one would be your tone - make sure your tone isn't agitated and make sure you're calm. The third one is be knowledgeable - you want to feel that you are knowledgeable about your company enough to be helpful to the customer. If you are unsure, it is always good to tell them you'll get them answers if you can. and lastly, your commitment to always helping the customer. You want to be there to help them now and if they have issues in the future. Remember, a satisfied customer tells only one to two people, and a dissastifed customer tells at least a dozen. Always keep the best interest of your customer in mind. For more tips and information, please follow us on our blog or connect with us on Facebook. Thank you!
Views: 146 VISION Marketing & Consulting
Outlook Customer Manager provides small businesses the tools they need to track & grow customer relationships. Now included at no extra cost with Office 365 Business Premium, Outlook Customer Manager is a cloud-powered solution designed for small businesses. Learn more at - https://products.office.com/business/outlook-customer-relationship-manager Watch the full episode of Office Small Business Academy at https://products.office.com/business/outlook-customer-relationship-manager
Views: 12468 Microsoft Office 365
AT&T helps small businesses take their business to the next level. The Aspire Accelerator works with organizations that use technology to help students succeed, strengthen schools and communities, or prepare learners for employment. Hear from the entrepreneurs in the accelerator’s 2016 class as they talk about the challenges they must overcome as they grow. Learn more about the AT&T Aspire Accelerator: http://www.att.com/aspireaccelerator SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw Entrepreneurs in the AT&T Aspire Accelerator | AT&T https://www.youtube.com/watch?v=3XuL-gFLq7g https://www.youtube.com/att
Views: 5780 AT&T
Read the FULL conversation that created this post here - http://covetedconsultant.com/how-to-start-a-consulting-business He said... I am just starting my own consultant business and in researching, thinking about, and crafting my sales strategy I came across your 25k email campaign blog post. Really good stuff my man! Until now, the cornerstone piece of my sales strategy is a comprehensive questionnaire that I send out to a potential client during the sales process. The assessment is a complete look at the business and asks probative questions that uncover in which areas is the business doing well and in which areas can the business improve and optimize right away. The sections of the questionnaire include the background of the owner, the background of the business, the past sales, the client base, and every traditional and online marketing pillar out there (SEO, PPC, email, social, affiliates, strategic partners, customer referrals, analytics, video, mobile marketing, competitive intelligence etc.) Do you have a process like this where a client fills out a questionnaire about their business? Why or why not. If you did have an effective assessment that helped the client gain clarity on their business and see your value to help them grow, where would you put in in your e-mail sales process? I said...I'm really glad to hear you found value in the 25k email campaign post. In regards to your question about questionnaire/assessment forms...yes I use them. I think they are very important. If at all possible, I suggest you ask the prospect to complete the form before the free consultation. Here is the simplest way I know how to do it: Have your follow-up sequence explain the benefits with each message leading to a questionnaire. Sample flow: Run ad -- free consult registration page -- 1st big benefit of your service (link to questionnaire) -- 2nd big benefit of your service (link to questionnaire) -- 3rd big benefit of your service (link to questionnaire) -- 4th big benefit of your service (link to questionnaire) -- 5th big benefit of your service (link to questionnaire) Each follow-up can be a video, blog post, or just a well-explained email. The important part is to focus on the benefit (what they get) instead of your service (what you do). And that started a GREAT conversation. Be sure to check it out. Subscribe for more videos here: http://www.youtube.com/subscription_center?Vadd_user=covetedconsultant Visit the full Website here: http://www.CovetedConsultant.com https://youtu.be/Yyi7v56SUoQ
Views: 179480 CovetedConsultant
Here are 7 at-home jobs that pay at least $100/day. And there's quite the variety too! Some of these work-at-home jobs are more specialized, others are jobs that anyone can do. They all pay at least $3000/month, but some pay as much as $10,000. // WORKSHOP The free workshop is over, but for those who are still interested, the replay is now available to purchase! 🔹 How to Get Started Making Money Online: https://www.gillianperkins.com/free-workshop/ // OTHER RESOURCES Virtual Bookkeeping https://www.glassdoor.com How to Make Money on Youtube https://www.youtube.com/watch?v=r6aj0qmx8dw Transcription https://www.3playmedia.com http://babbletype.com/apply-for-work Chat Customer Service https://www.apple.com/jobs/us/aha.html https://www.thechatshop.com/about-us#tile-work-with-us Stitch Fix https://www.stitchfix.com/careers Online Course Creator https://www.udemy.com (Free workshop: https://www.gillianperkins.com/free-workshop-saturday/ ) Virtual Assistant Positions https://www.redbutler.com/ http://be-a-virtual-assistant.timeetc.com/portal/apply_now https://worldwide101.com/jobs/ // WHAT TO WATCH NEXT 🔹 How to Start an Online Business in One Week https://www.youtube.com/watch?v=JADxrScidGQ&t=36s 🔹 How to Get Started as a Freelancer https://www.youtube.com/watch?v=69b0clccJa4 🔹 How to Start a Youtube Channel that Makes Money https://www.youtube.com/watch?v=r6aj0qmx8dw How Much Money I Make on Youtube https://www.youtube.com/watch?v=6QS0LqZYLHw&t=208s
Views: 1316185 Gillian Perkins
Learn about Self Optimizing Network technology, from AT&T and Intucell, used to create a better customer experience. This product helps to ease the overcrowding of users on one tower, expanding the network coverage area. The technology has been deployed across AT&T's network nationwide. SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw Self Optimizing Network from AT&T and Intucell | AT&T https://www.youtube.com/watch?v=2_VoOjr6HEk https://www.youtube.com/att
Views: 5475 AT&T
In this video Dr Vivek Bindra Talks about 7 Marketing Strategies through which your customer will come to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Views: 1094024 Dr. Vivek Bindra: Motivational Speaker
AT&T Switched Ethernet Service on Demand helps TWM send graphics-intensive CAD software and large files between offices and work sites quickly and efficiently. Find more information at http://soc.att.com/1SSsyYh. Subscribe: http://soc.att.com/Subscribe About AT&T: All the latest and greatest videos relating to AT&T- products, devices, services, music, sports, contests, announcements, commercials. Connect with AT&T online: Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Twitter: http://soc.att.com/TwitterATT Follow AT&T on Instagram: http://soc.att.com/InstagramATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Follow AT&T on LinkedIn: http://soc.att.com/LinkedInATT Pin with AT&T on Pinterest http://soc.att.com/PinterestATT Follow AT&T on Tumblr: http://soc.att.com/TumblrATT Visit AT&T on our Website: http://bit.ly/WMflzV For Customer Care issues Tweet us: http://soc.att.com/ATTCareTwitter For Business Customer Care issues Tweet us: http://soc.att.com/BusinessCareATT
Views: 1846 AT&T Business
SIM introduction and starter video for the AT&T Online Technical Provisioning Document (OLTPD) application About AT&T Business: AT&T brings companies solutions that address current challenges and anticipate those in the future. We offer wireless, wireline and Wi-Fi solutions, highly-secure platforms without network as a foundation and end-to-end management that uniquely position us to address those challenges and mobilize businesses – large and small Learn more: https://www.business.att.com/solutions/Portfolio/cybersecurity/?source=yt&vid=W0TOOKa2jE8&vid_ns_ssg_oltpd_0111 For more news from AT&T, visit: http://about.att.com Subscribe: http://soc.att.com/Subscribe Don’t forget to like and share the video! Channel: https://www.youtube.com/user/ATTEnterprise Connect with AT&T: Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Twitter: http://soc.att.com/TwitterATT Follow AT&T Business on Twitter: http://soc.att.com/TwitterATTBusiness Follow AT&T Security on Twitter: http://soc.att.com/TwitterATTSecurity Follow AT&T Small Business on Twitter: http://soc.att.com/TwitterATTSmallBiz Follow AT&T on Instagram: http://soc.att.com/InstagramATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Follow AT&T on LinkedIn: http://soc.att.com/LinkedInATT Follow AT&T Business on LinkedIn: http://soc.att.com/LinkedInATTBusiness Pin with AT&T on Pinterest: http://soc.att.com/PinterestATT Follow AT&T on Tumblr: http://soc.att.com/TumblrATT Visit AT&T on our Website: http://www.att.com For Customer Care issues Tweet us: http://soc.att.com/ATTCareTwitter For Business Customer Care issues Tweet us: http://soc.att.com/BusinessCareATT
Views: 999 AT&T Business
Leyla Seka, GM of Desk.com, sits down with Jason Calacanis to discuss the importance of customer service at your startup or small business. Desk.com, the all-in-one customer support app for fast growing companies. Visit http://desk.com/twist to get your service desk up and running today for as low as $3 per month! Thanks to Desk for supporting This Week in Startups! ======== 0:20 - Why should companies have a system to manage customer support? 1:50 - What's the best practice to diffuse a vocal customer airing their grievances in public? 4:40 - How do you deal with the huge customer service crisis? 6:40 - How does Desk manage multiple people answering customer support emails with different responses? 9:30 - What are other myths or common mistakes in customer support? 11:30 - You can't knock off good customer service. 12:15 - Who are the ideal clients for Desk.com?
Views: 2006 This Week In Startups
Jay Larson is the best businessman on the planet. Especially when it's a wrong number. Follow us on Instagram at @laughfactoryhw http://instagram.com/laughfactoryhw Want to see more Stand Up Comedy? Subscribe to the Laugh Factory's channel here: http://youtube.com/subscription_center?add_user=thelaughfactory Tell us what you thought in the comments and don't forget to like and add this video to your favorites if you LOL'd! http://twitter.com/thelaughfactory http://facebook.com/laughfactory http://laughfactory.com LIVE SHOW TICKETS: http://bit.ly/95r2E0
Views: 7482241 Laugh Factory
In this Video, Dr Vivek Bindra talks about 7 steps through which you can make your customers loyal and increase your sales without spending any additional money. He also talks about easy steps through which your customer will come back to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Views: 745612 Dr. Vivek Bindra: Motivational Speaker
David Bequette is the Chief Financial Officer of FruitsMax, a dietary supplement company based in California with exports from Armenia. Bequette is also the co-founder and managing partner of DAVAN Group, an eco-friendly café and industries firm. Up until taking over the hands-on management of his ventures, he served as the Chief Executive Officer of Figaro Management Group in Yerevan, Armenia. Originally from Columbia, Illinois, Bequette spent five years in the United States Marine Corps eventually moving on to the private sector where he worked for several years in the financial services industry. In August 2011, David, his wife Irina, and their son David Areg moved permanently to Yerevan, Armenia. Bequette completed his Bachelor's degree and obtained an MBA. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 68773 TEDx Talks
Frank Eliason, Citibank's Senior Vice President of Social Media, has been described as the "most famous customer service manager in the U.S., possibly the world." By expanding the reach of customer service via social media, and taking the simple approach of asking "Can we help?" he repositioned the relationship between Comcast and its customers. His efforts at Comcast inspired a global wave of innovation in the way businesses communicate and engage with their customers -- using new communication channels to improve customer experience. Prior to joining Citibank, Frank was best known to many as the voice behind @ComcastCares, one of the earliest examples of how a business can use social networks to proactively listen and respond to customer concerns in real time. His work with Comcast's customers is one of the top case studies proving that social media can play a positive role for corporations. This work has been recognized by many news organizations such as ABC News, CNN, The New York Times, Business Week, and many others. He is also one of the most sought-after thought leaders on social media and customer experience, and regularly participates in panels and speaking engagements. At Citibank, Frank and his team are helping to change the way a global financial institution manages its relationships with a diverse community of consumer, small business and corporate customers -- to serve and exceed their expectations and help build a lifetime of trust between Citibank and its customers. Prior to joining Comcast in 2007, Frank worked in customer Service management for Advanta Bank and Vanguard Investments. Frank is a board member for both the Council of Better Business Bureaus and SOCAP (Society of Consumer Affairs Professionals). He also serves on the advisory board for Drexel University's Center for Corporate Reputation Management. You may connect with Frank on Twitter at @FrankEliason or via his blog.
Views: 6375 TEDx Talks
Click here to enter your name for free coaching here: https://gleam.io/competitions/5tsJp-charisma-on-command-1-hour-coaching-session-giveaway This video will give you 4 go-to techniques for making small talk with anyone :-) https://goo.gl/KEbUrj Subscribe to Charisma On Command’s YouTube Account: http://bit.ly/COC-Subscribe Discover The 4 Emotions You Need To Make a Killer First Impression: http://bit.ly/2Dj4QSe What’s the goal of small talk? Think of small talk as a way to A.) learn about each other or learn what’s new with each other, B.) see if you connect on anything and want to form or strengthen a relationship, and C.) enjoy yourself. This video will show you how to do that without asking a bunch of questions and making it feel like an interview, and avoid forced conversation or awkward silences. 0:56 What's the point of small talk? 1:37 How to combine a compliment & a cold read to replace a boring question with interesting, fun conversation 2:59 The kinds of questions that lead to excited conversation that flows naturally vs. the questions that lead to awkward silences 4:36 My favorite conversation game that is easy to work into conversation without it seeing weird, and makes small talk enjoyable for both people 5:44 How to guide the conversation towards things you're interested in, by eliciting their advice/opinion Connect With Us Further: Website: http://www.charismaoncommand.com Facebook: http://facebook.com/charismaoncommand Instagram: @CharismaOnCommand Or if you want to see our personal stuff (regular life + playing music): Instagram: @CharlieHoupert Instagram: @IamBenAltman
Views: 1011663 Charisma on Command
Business owners don't realize just how much of an impact their customer service has on their bottom line. On the internet a poor customer service experience can result in more then just a lost sale -- it can kill your reputation and cost you future business. Offer your online visitors a great customer service experience at a fraction of the cost and effort with http://www.ReponseQue.com See how this simple, smart and fresh approach to online customer support is quickly becoming the go to solutions for small businesses and startups looking for a way to compete with the big dogs with little to no support staff and just a fraction of the cost that traditional support systems require. Check out http://www.ResponseQue.com now to learn more how ResponseQue can eliminate spam once and for all and allow you to manage way more support messages than you ever thought possible simply by automating your frequently asked questions. Reduce your message volume by up to 81% with automation technology from http://www.ResponseQue.com Want to try ResponseQue for FREE?... Go to http://www.ResponseQue.com/sign-up now and enter in the promo code FREE14DAYS and try ResponseQue out for yourself for a full 14 days free of charge. Don't just take our word for it, try it for yourself now and see how it works for your business!
Views: 4356 ResponseQue.com (The Automated Help Desk App)
Inventory management for small business is often an after thought. Find out why this critical step can save you some serious money and how you can implement the latest technologies for almost without a massive budget. This step by step guide shows you how we manage 1000's of SKU's everyday without any errors. For more information visit http://www.davidhay.org/qr-codes-quick-easy-inventory-tracking/ Let’s get this out of the way: the subject I’m going to cover today is a polarizing one. Like with all topics, some people will be on the bandwagon, on the fence, or dragging their feet kicking and screaming; this particular subject attracts discussions of the kicking and screaming variety. I’m talking about QR codes. There are many who think that the QR code is dead, and they wouldn’t be wrong. We could write an entire blog post about why QR codes suck, but they’re still the fastest way to transmit large amounts of information. That’s what makes it such a great platform on which to base your asset management and inventory tracking. ======================== Subscribe to my channel https://www.youtube.com/subscription_center?add_user=DavidHaydotOrg ======================== I offer professional consulting services starting at $80 per hour.
Views: 352697 David Hay
http://www.visionmarketingaz.com Transcript: Hi I'm Veronica Shaw with VISION Marketing & Consulting and welcome to the Tip of the Week. Today we are going to talk about customer service and how it should parallel on both the online and offline efforts. There are three things we want to touch on that will work for both online and offline efforts: 1. Quick Response Time. If you look at the offline world with face-to-face interactions, and you have an unhappy customer or patient, you want to make sure that you take care of that right away, whether you make that decision or whether you need to turn to a supervisor, and resolve that situation. If you're online, you also want to have a policy where you have a quick response and interaction with the person who might an issue 2. Relationships. Offline and face-to-face, people can look at your body language, hear your tone and they can see how you are interacting with them. Make sure you're always being thoughtful, friendly and very polite when you're interacting with people face-to-face. Online it's a little bit harder, so you don't want to have sterile and short responses to people. You want to interact with them in a friendly, positive manner and make sure you portray the character of your business. 3. Rewards. If you're customers or patients like you, they are going to tell a lot of people about you. If they are telling people about you, make sure you reward them for that like a handwritten thank you note, or a small reward. Online, you want to do the same thing. If loyal brand advocates are continuing to talk about your business make sure you thank them whether it be with a discount, coupon or special promotion for them.
Views: 32 VISION Marketing & Consulting
Trevor Laurence leads you through the AT&T exhibit at Mobile World Congress in Barcelona. Experience a connected car. See how technology can help a city function better. Learn about high-tech ways to track cargo, and more. soc.att.com/1oXUwqk About AT&T Business: AT&T brings companies solutions that address current challenges and anticipate those in the future. We offer wireless, wireline and Wi-Fi solutions, highly-secure platforms without network as a foundation and end-to-end management that uniquely position us to address those challenges and mobilize businesses – large and small For more news from AT&T, visit: http://about.att.com Subscribe: http://soc.att.com/Subscribe Don’t forget to like and share the video! Channel: https://www.youtube.com/user/ATTEnter... Connect with AT&T: Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Twitter: http://soc.att.com/TwitterATT Follow AT&T Business on Twitter: http://soc.att.com/TwitterATTBusiness Follow AT&T Small Business on Twitter: http://soc.att.com/TwitterATTSmallBiz Follow AT&T on Instagram: http://soc.att.com/InstagramATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Follow AT&T on LinkedIn: http://soc.att.com/LinkedInATT Follow AT&T Business on LinkedIn: http://soc.att.com/LinkedInATTBusiness Pin with AT&T on Pinterest: http://soc.att.com/PinterestATT Follow AT&T on Tumblr: http://soc.att.com/TumblrATT Visit AT&T on our Website: http://www.att.com For Customer Care issues Tweet us: http://soc.att.com/ATTCareTwitter For Business Customer Care issues Tweet us: http://soc.att.com/BusinessCareATT
Views: 1353 AT&T Business
Learn how one woman's past can make another's future possible with AT&T Peace through Business. Watch as two women tell their incredible story. SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw AT&T Peace Through Business | AT&T https://www.youtube.com/watch?v=wl2_p1wP6_w https://www.youtube.com/att
Views: 6152 AT&T
SUBSCRIBE to our channel: http://bit.ly/subTigerFitness Keep it healthy at home with our Cooking w/Kara Playlist! http://bit.ly/cookwkara SUPPORT MARC LOBLINER'S COMPANY AND SHOP AT TIGERFITNESS.COM! http://www.tigerfitness.com For any questions for Marc, go here: http://forum.tigerfitness.com/threads/q-a-with-marc-lobliner-the-machine.32/unread For Coaching Email [email protected] Sign Up For AWESOME OFFERS and DEALS! http://www.mtsnutrition.com MARC'S BOOK FOR ULTIMATE FAT LOSS! http://www.tigerfitness.com/MTS-The-Fat-Loss-Factor-12-week-program-p/mtsfatloss.htm The Whey Protein you need: http://www.MTSNutrition.com Ethical Supplements you need: http://www.ethitechnutrition.com Join our Facebook group: https://www.facebook.com/groups/446290002455932/ Keep Up With Us: Instagram: https://www.instagram.com/tigerfitness/ Facebook: https://www.facebook.com/tigerfitnessonline Twitter: https://twitter.com/tigerfitnesscom Get Tiger Fit! Tiger Fitness has some of the best solutions to meet your fitness goals! We have Fat Burners, Pre-Workout, Protein bars, boosters and more! See how you can get in the best shape of your life here: https://www.tigerfitness.com/ For Business: [email protected] Join our Facebook group: https://www.facebook.com/groups/446290002455932/ Sign up for the Tiger Fitness newsletter: https://www.tigerfitness.com/newsletter-signup About Tiger Fitness: NEW VIDEOS DAILY! Fitness channel led by TigerFitness.com CMO/MTS Nutrition CEO Marc Lobliner covering all topics related to fitness, current events and the best ways to help you reach your goals! Just The Business Tips 5 | Customer Service MATTERS | Tiger Fitnesshttps://www.youtube.com/watch?v=ZXklmH-TO6M Tiger Fitness https://www.youtube.com/user/TheTigerFitness
Views: 4442 Tiger Fitness
SUBSCRIBE FOR MORE LAWN CARE BUSINESS VIDEOS http://www.youtube.com/subscription_c... LAWN BUSINESS RESOURCES INCLUDING -- video courses -- marketing letters -- free ebook -- logos -- recommended products http://www.start-lawncarebusiness.com RECOMMENDED PRODUCTS ON AMAZON https://www.amazon.com/shop/lawncarelife BUY LAWN CARE LIFE T-SHIRTS https://shop.spreadshirt.com/lawncarelife PATREON: Get Help for Your Business and Support the Channel http://www.patreon.com/lawncarelife Connect with Me -- http://facebook.com/thelawncarelife -- http://twitter.com/jasoncreel3 DISCLAIMER: Some of the products I recommend are affiliate links meaning I get a small commission at no extra charge to you. Thanks for supporting the channel. -~-~~-~~~-~~-~- Please watch: "How to Start a Lawn Care Business" https://www.youtube.com/watch?v=ojEY7NIQSwk -~-~~-~~~-~~-~-
Views: 16697 Lawn Care Life
Lets start with an interesting statistic. According to the NACS 2017 Retail Fuels Report, 59% of gas stations in the U.S. are one owner-operated. They own one store and often that store is attended by the owner. That type of business is what we call buying a job. The owners aren't working in the business because it makes so much money they are workimng there because they have to. Also interesting to note is that most major oil companies have sold off all or most of their fuel station holdings. Do you think you as a small business buyer have more market knowledge than the best business minds hired by the oil companies? Big oil is getting out of gas stations that should be a warning sign as shouold the huge number of single store owner operators. Many of these are struggling business owners making a living on very small margins. Which bring us to the next point 1. Small Margins. Here is a great infographic from the Orange County Register on where $50 spent at the pump goes. $30.75 to the oil company, $7.00 to the refineries, $6.00 on taxes, $4.00 to the delivery company, $1.25 on processing and transaction fees and finally right at the end of the chain you get $1.00. And that number can and does change sometimes even lower most owners suggesting an average of 1-3 cents net per gallon. If you speak with gas station owners as we do or even just visit forums and chatrooms with actual gas station owners most will tell you the gas is just a way to get people to the location and they actually make their money on cigarettes, soft drinks, coffee, and snack foods. But a huge problem today is more and more gas buyers are paying at the pump and not even entering the store making it even less profitable. But you will still have non driving walk in traffic leading us to reason #3 - rough customers 2. Most cheap gas stations are located in less than desirable neighborhoods and open 24 hours a day. And lets face it most gas stations are often frequented by some interesting people particularly in the late and early morning hours. We all watch Youtube and see some of the crazy stuff that happens in convenience stores and gas stations. That will also be happening to you - is that something you want to deal with? Ask your seller if they have ever had any issues where they had to call the police, and Google the address and see if any crime reports come up. There are over 7000 robberies each year at gas stations and 15,000 at conveniece stores which is disproportionate in relation to other businesses. 3. Franchising. Now there are many situations where the franchising model works. In my opinion gas is not one of them. In fact if you are at the mercy of buying only one companies gas at a fixed price, being unable to shop for better pricing, stuck with every promotion they decide on as well as having to pay franchise royalties and fees with your already slim margins, being profitable can be difficult. 4. Environmental issues.This is a problem specific to gas stations. Are the tanks leaking? If so the cost of cleanup can be costly. Many unwary buyers found themselves on the hook for huge bills because they chose to survey only assets that were above ground. 5. At the mercy of potential construction. Some unethical sellers pull a fast one and after determing that weeks or months of construction will make thier location inaccessible put it on the market. Always check with the local department of transportation prior to making an offer on a gas station. Or any business for that matter. Now in closing yes I understand that gas stations and convenience stores CAN be a good business or franchise. In these videos I provide the negative side because as we all know the seller is only giving you the good side. An business decision that has considered both the bad and the good is an educated one. Don't forget to like and subscribe and leave your business and franchising questions down below. http://www.franchise.city/buy-a-gas-station/ http://247wallst.com/economy/2014/05/22/why-are-there-115000-or-150000-gas-stations-in-america/ http://www.ocregister.com/2012/03/14/gas-prices-oil-prices-and-who-gets-the-money-you-pay-at-the-pump/ http://www.nacsonline.com/YourBusiness/FuelsCenter/Pages/Retail-Fuels-Report.aspx
Views: 419005 Franchise City
An Easy way that will get you money owed from a customer or client. How to collect for work done from customers, friends, family or anyone. Terms and conditions that will Protect the contractor. How to collect money from a customer. DirtMonkeyU.com and DirtMonkeyUniversity.com The Landscape Business Pro Podcast- The Voice of the Landscaping and Construction Industry. http://landscapebusinesspro.com Genadek Landscaping and Excavating genadek.com GT Lawn Maintenance GTLawns.com Linked In- Hit me up! https://www.linkedin.com/profile/preview?vpa=pub&locale=en_US Twitter: https://twitter.com/LBPpodcast Facebook: https://www.facebook.com/stanley.genadek Email: [email protected] Dirt Monkey: https://dirtmonkey.net Links to Episodes of Landscape Business pro: Greg Chism Geek to Freak Fitness and Lawn Care https://www.youtube.com/user/geektofreakfitness http://landscapebusinesspro.com/geek-to-freak-greg-chism-monetizing-youtube-videos/ Jonathan Pototschnik The Lawn Care Millionaire http://lawncaremillionaire.com http://landscapebusinesspro.com/jonathan-pototschnik-how-to-become-a-lawn-care-millionaire/ Brian Shain Top Notch Lawns https://www.youtube.com/user/TopNotchLawns http://landscapebusinesspro.com/brian-shain-of-top-notch-lawns/ Jordan Harbinger The Art of Charm https://itunes.apple.com/us/podcast/art-charm-confidence-relationship/id212382281?mt=2 http://theartofcharm.com http://theartofcharm.com/best/ http://landscapebusinesspro.com/jordan-harbinger-the-art-of-charm/ Keith Kalfas The Landscape Employee Trap https://www.youtube.com/user/TheEmployeeTrap LandscapingEmployeeTrap.com http://landscapebusinesspro.com/keith-kalfas-landscaping-employee-trap/ Mike Michalowicz http://www.mikemichalowicz.com Profit First, Pumpkin Plan, The Toilet Paper Entrepreneur http://landscapebusinesspro.com/mike-michalowicz-profit-first/ John Lee Dumas Entrepreneur on Fire http://www.eofire.com http://podcastersparadise.com http://landscapebusinesspro.com/john-lee-dumas-entrepreneur-on-fire/ More guests: Vanessa Van Edwards The Science of People, John Gray Men are From Mars Women are from Venus, Certified Contractors Network, Jennifer Kahnweiler: The Introverted Leader, Quiet Influences, The Genius of Opposites, Barry Moltz, YardBook, Aaron Walker
Views: 277594 Stanley "Dirt Monkey" Genadek
Smart businesses know that growth comes from offering an unparalleled customer experience. Even the greatest marketing campaign in the world won't save a business that isn't truly focused on their customer. Enter the customer centric business model! The American Marketing Association identified the 7 pillars of a customer centric business model as follows: Pillar #1 - Experience Build customer service strategies not to mitigate loss, but to encourage growth Pillar #2 - Loyalty Create goals around loyalty and measure your decisions against that Pillar #3 - Communication Personalize your communication. Customers are not just a number Pillar #4 - Product & Service Assortment Offer what your customers need, not what you think they want Pillar #5 - Promotions Don’t forget about current customers when you’re marketing! Pillar #6 - Pricing You don’t always need to compete on price, but you ALWAYS need to compete on value Pillar #7 - Feedback Customer Centric companies seek feedback - both good and bad Thanks for watching! If you enjoyed this video please visit us at YouTube.com/Marketing360 and watch our full webinar on the topic. Please Like, Share, and Comment - if you have other tips or want us to cover certain topics let us know! Thanks again, and Happy Marketing! #customerservice #smallbusinessmarketing #marketingtips --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/marketing360 Pinterest: https://www.pinterest.com/marketing360/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 520 Marketing 360
Multinational Telecommunication company, AT&T, offers several services such as telephone and broadband services. However, sometimes technical glitches are inevitable where you would need instant customer service. https://800support.net/att-customer-service-number/
Views: 223 Brenda C. Owen
As part of our small business story series, Leena Van Ray from Bike n’ Blend talks about how she found her business’ purpose and her first clients. Want to know more about Leena’s story? See the full episode at: https://auspo.st/2IITlW2
Views: 36264 Australia Post
Want to get more customers to your restaurant? This 5 minutes of fire from Jon Taffer and I is all you need to execute on. See the full #AskGaryVee here:https://www.youtube.com/watch?v=PIjTUCUP5FM -- Thank you for watching this video. I hope that you keep up with the daily videos I post on the channel, subscribe, and share your learnings with those that need to hear it. Your comments are my oxygen, so please take a second and say ‘Hey’ ;). -- ► Subscribe to My Channel Here http://www.youtube.com/subscription_center?add_user=GaryVaynerchuk -- Gary Vaynerchuk is a serial entrepreneur and the CEO and founder of VaynerMedia, a full-service digital agency servicing Fortune 500 clients across the company’s 5 locations. Gary is also a prolific public speaker, venture capitalist, 4-time New York Times Bestselling Author, and has been named to both Crain’s and Fortune’s 40 Under 40 lists. Gary is the host of the #AskGaryVee Show, a business and marketing focused Q&A video show and podcast, as well as DailyVee, a docu-series highlighting what it’s like to be a CEO, investor, speaker, and public figure in today’s digital age. Make sure to stay tuned for Gary’s latest project Planet of the Apps, Apple’s very first video series, where Gary will be a judge alongside Will.I.Am, Jessica Alba, and Gwyneth Paltrow. ---- Follow Me Online Here: Instagram: http://instagram.com/garyvee Facebook: http://facebook.com/gary Snapchat: http://snapchat.com/add/garyvee Website: http://garyvaynerchuk.com Soundcloud: http://soundcloud.com/garyvee/ Twitter: http://twitter.com/garyvee Medium: http://medium.com/@garyvee Planet of the Apps: http://planetoftheapps.com Podcast: http://garyvaynerchuk.com/podcast Wine Library: http://winelibrary.com Official Merchandise: http://garyveeshop.com Subscribe to my VIP Newsletter for exclusive content and weekly giveaways here: http://garyvee.com/GARYVIP
Views: 55580 GaryVee
ALERT! NEW TIEGE HANLEY SITE LAUNCH! | VLOG 169 https://www.tiege.com This announcement is monumental! It’s official! The new Tiege Hanley website has launched! What do you think? If you spot something that needs the attention of the Tiege Team, be sure to email [email protected] The new website development process has been 7-months long, which Rob spearheaded the initiative with Barrel. In the early stages of development, a few concepts were presented. Too many people, each with their own opinions and vision, were involved at the beginning of the project. This created lot of feedback which actually can be counterproductive. As a result, Aaron stayed hands-off so he wouldn’t get in anyone’s way or say something construed as negative which in turn could become demoralizing. Amazingly, he actually didn’t see the new site until launch! The previous site was ‘cobbled code’ with various plugins and products. It was a sort of Frankenstein situation that got the job done nevertheless. The future of Tiege Hanley requires a more robust site – one that can convert and with a much better mobile version. Even though the mobile had 2xs the traffic as the desktop, the desktop had more conversions due to the mobile checkout not being ‘so great’. As a result, Barrel designed the site for mobile first. Rob, who is a man of few words, expressed that the site looks “f**king sexy”. Tiege Hanley is ‘owning’ black and green for the grooming category – male, sexy, dark, cool, badass, mysterious. The website cashed in at $70K – which is a small price for anticipated traffic conversions. The increase in expected conversions will have the website paying for itself. YOUTUBE BUSINESS QUESTIONS Q1 Olivier De Vriendt -- How is the company's equity laid out? I have the impression you are not as hands-on or very much involved with everything in the company as the other owners? You are distanced from the TH-headquarters, you have your role of promoting TH on yours & TH’s channel, but what other responsibilities do you have exactly? A1 – Rob and Kelley understood that marketing must be ‘figured-out’ as quickly as possible when starting a new business – that’s why they approached Aaron. His platform and credibility are what drew them to Aaron as well as how he’s always been passionate about skincare. The structure was decided very early in the process, and the responsibilities were established with Aaron focusing on marketing, Rob on technology & customer service, and Kelley on fulfillment & customer service. When Tiege started out and no one knew about the company, Aaron was heavy lifting. He’s the self-proclaimed ‘big mouthpiece’. He admits he’s not as hands-on as the other owners; however, he does attend weekly calls, management meetings, quarterly meetings, and owner calls as well as creates the weekly vlog and promotes Tiege Hanley. Q2 James Humphries -- I own a supplement company, and I have 2 online coaching programs. I have all of these ideas for other digital products and want to make all of them; however, I think other successful people would recommend to pick one option and sell that. What do you think? A2 – Aaron recommends first taking the path of least resistance by choosing the product with the most potential for success. If this is unknown, survey the company’s audience via YouTube, Facebook, or MailChimp and ask them what they are most interested in. Once you get the first product up and running, progress to the next one. Once digital products are built, you can sell them forever with some basic updates and maintenance. Q3 CyberRuiz -- My issue is that I need to revamp my website, specifically make it more mobile friendly. This, however, would be a large project. As a developer, I have the skillset to do it, but time is an issue. Do you have any hosting preference such as Shopify, Wix, Square, etc where I will not have to worry about coding, or would you suggest I put my coding hat on and upgrade the site myself? A3 – Shopify is an amazing platform, according to Aaron. He uses it for Tiege Hanley, Pete & Pedro, and Ollie. He states that Shopify is bullet-proof and can be upgraded from the base model to a $2K per month plus-version with added customer support. They are a great partner and are effective if you have a problem. ----- Want to give Tiege Hanley a try? Check out what we have to offer at https://tiege.com Learn more about each of our products at http://bit.ly/tiegeproducts Subscribe to our YouTube channel at http://bit.ly/subtiege Watch Aaron Marino's "Starting a Business + Building a Brand" weekly vlog at http://bit.ly/tiegevlog Follow us on social media: Facebook - https://www.facebook.com/tiegehanley Instagram - https://www.instagram.com/tiegehanley/ Twitter - https://twitter.com/tiegehanley Pinterest - https://www.pinterest.com/tiegehanley
Views: 1640 Tiege Hanley
Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. It was a major meeting for my friends at Volkswagen Australia. This was their Customer Experience Summit, and the theme for the meeting was “Think Small: Big Differences Come from SMALL Details.” Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service. His goal is for VW to be one of the best in the industry. His bold move was to tell the audience, which consisted of the ownership and management of the Volkswagen dealerships throughout the country, that everyone should think small. Really? How can thinking small propel you to greatness? Well, it turns out Jason was onto something… BIG! It doesn’t matter what type of business you are in, the bar for typical – or average – customer service is set low. Very low. That is a shame because virtually any business that doesn’t yet have a stellar reputation can be more competitive and successful if they would pay more attention to how they deliver customer service. All they have to do is be better than average – higher than the bar. And, how much better do they have to be? Just a little better. A small improvement. A minor tweak. That’s what makes big differences. And when that “just a little above average” interaction is something that happens again and again, as in it being consistent, then the customer says, “You are amazing!” There are two parts to this concept you must pay close attention to. First, you have to find the places to be above average. Break down every interaction, or touch point, that you and your organization have with the customer. Then look for a way to make it better – even just a tiny bit better. Yes, it’s okay – even encouraged – to think small. Second, you have to bake it into the process or system. It must be consistent. All the time. Not great one day and just okay the next. Anything less erodes the customer’s confidence. Some of you might have been told to be bold and to think big! I love the idea of thinking big. Anything can be considered. The craziest ideas can and should always be shared. And, when you get an idea that works, then you have the opportunity to improve. But, sometimes those opportunities are few and far between. And, big could also mean expensive. Yet, I don’t think anyone would disagree that it is easier to think small – and it’s much easier to implement small ideas. Lots of small things can become a big deal. All Jason Bradshaw of VW wants his dealerships in Australia to do is to embrace the concept of improving customer experience by just one percent. That’s it. Just one small percentage point. Make it one percent better than average. And, doing that across the board can mean huge improvement. It’s noticeable because it’s consistent. Thinking small the right way can be huge! Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com) This video will answer the following questions: Should I think big? Should I think small? How do I create better customer experiences? How do I improve my customer service?
Views: 1810 Shep Hyken
[3.13] Bradley Wallis, a former policeman and Westfield executive who took out a loan from Bank of Melbourne (a subsidiary of Westpac Banking Corporation) to buy a bed and breakfast business, gives evidence on how the bank used A$100,000 of his own money held in a term-deposit he was not able to withdraw from as a ""bargaining chip'' to get him to restructure the loan in the way Bank of Melbourne wanted. Recorded on 24 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne. Exhibit documents: https://bit.ly/2sfaVuG Transcript: https://bit.ly/2L3NJGF Testimony held during the third round of public hearings on lending to small and medium enterprises at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Content republished from the Royal Commission's website as permitted by its Creative Commons Attribution 4.0 International licence. © Commonwealth of Australia 2018.
Views: 406 Banking Royal Commission
Geek Vlog 207 - Customer Service Fail & Why Small Businesses Fail Subscribe on YouTube: http://bit.ly/subcribetome Our latest Geek Findings: http://www.geekanoids.co.uk/ Please use our Amazon links ... it doesn't cost you a penny extra - UK http://bit.ly/GeekUK • USA http://bit.ly/GeekUSA Canada http://bit.ly/GeekCa • France http://bit.ly/GeekFR Germany http://bit.ly/GeekDE • Spain http://bit.ly/GeekES Italy http://bit.ly/GeekITA Earn free money by downloading free apps http://featu.re/GEEKANOIDS Send us something & get a shoutout: http://bit.ly/GeekAmaz Subscribe to our techy geeky Newsletter http://bit.ly/GeekNews More Useful Links http://www.geekanoids.co.uk/ & http://www.twitter.com/geekanoids/ http://www.facebook.com/geekan0ids/ & http://bit.ly/GeekGPlus http://instagram.com/geekanoids/ Tumblr http://geekanoids.tumblr.com/ Intro Music Credit "Super Friendly" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 http://creativecommons.org/licenses/by/3.0/ Any Amazon links that appear in the video description are affiliate links. They do not alter the price you pay. Geekanoids earns a small commission on each sale.
Views: 1210 Geekanoids
This talk was given at a local TEDx event, produced independently of the TED Conferences. One of the elements of the cultural difference between Europe and China is the importance that is given to relationships. In the West you would assume the importance to be the same, but there is a significant distinction. In China connections with the right people help you to get things done, to survive and to succeed. Whereas in the West content is predominant, in China the way people interact with each other strongly influences the working environment. 'Face' and long-term effects are taken into consideration. Valérie Hoeks (1982) studied Sinology at the Leiden University and has been active in China for over a decade as a traveller, a student and later as an entrepreneur. As soon as she set foot on Chinese soil she knew she would come back many times. In 2010 Valérie co-founded China Inroads in collaboration with with her Dutch and Chinese business partner. China Inroads provides a strong foothold for innovative companies that want to expand their business to the Chinese market. About TEDx, x = independently organized event In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 349050 TEDx Talks
Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You'll hear a model conversation full of polite expressions you can use at work. I'll teach you the correct way to greet customers, and how to ask common questions that come up in customer service and sales jobs in call centers. This is a great way to improve your job performance or to prepare for a call center interview. I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone who wants to communicate more professionally and politely in the workplace. http://www.engvid.com/learn-english-for-call-centers-and-customer-service-jobs/ TRANSCRIPT Hi. I'm Rebecca from engVid. Being polite is always important, but it's especially important if you have a job in a call centre or in any customer service oriented position. So, let's look at what it sounds like when we meet a polite employee and a rude employee, whether it's on the phone or in person. But this dialogue that we're going to go through is actually on the phone. So, let's listen. Okay, so we have here two employees, Rude Robert and Polite Patricia, and they speak very differently. So let's listen to Robert. Robert answers the phone, and he says; "Yes? Huh?" Patricia says: "Hello. Good morning." Robert goes on: "What do you want?" Patricia says: "May I help you? How can I assist you?" Then Robert says: "Wait a minute." Patricia says: "Just a moment, please." Then Robert can't hear, so he says: "What? Huh? Can't hear you." Patricia says: "I'm afraid I didn't hear what you said. Could you speak a little louder, please?" Now, in this case, we were listening to both people. Right? Let's just go and listen to Robert by himself and see what he sounds like. "Yes. Huh? What do you want? Wait a minute. What? Huh? Can't hear you." Now let's listen to Patricia. "Hello. Good morning. May I help you? How can I assist you? Just a moment, please. I'm afraid I didn't hear what you said. Could you speak a little louder, please?" Who would you rather meet on the phone? Let's continue this dialogue. And Robert continues. Let's listen in. "What else? Is that it?" Patricia says: "Will there be anything else? Will that be all? Is there anything else I can help you with today?" Robert says: "Gimme yer email." Now, you see, I wrote here: "Gimme your email." Okay? That is not proper English; that is not correct English. Don't write like that. But I wrote it like that because when people speak really fast and they speak very casually and very, very, very informally, then it sounds like that. But it's only proper in certain informal situations with your friends or something like that; not in the workplace. Okay? And certainly not in a customer service kind of position. So, you will see some things like that here, but don't try to talk like that or write like that if you have a customer service job. So, Robert says: "Gimme your email." Patricia says: "May I have your email please?" Robert says: "How many boxes do ya want?" Patricia says: "How many boxes would you like?" Now, that's something to really pay attention to. When we change: "Do you want" to "Would you like", it makes a world of difference. "Would you like" is very, very polite, and "Do you want" is very ordinary. So make sure that you use: "Would you like", even if you don't have a customer service job. It's just a much more polite way of speaking. Let's continue. So, Robert says: "How do you wanna pay?" And Patricia says: "How would you like to pay?" Again, we see: "Do you want" or "wanna" and "Would you like". Right? "How will you be paying today?" And Robert says: "Okay. Bye!" And Patricia says: "Thank you very much. Have a nice day. Now, did you notice that when I was reading Patricia's part, I was smiling; when I was reading Robert's part, I wasn't smiling? So, most call centres and customer service positions train their employees to smile while they're speaking, because they say that we can hear your smile. All right? And it's true. And if you go back and listen to this video, you might hear my smile even if you're not looking at the video. So try that yourself. If you want to sound friendlier, if you want to sound more polite, if you want to sound warmer - then smile, especially when you're on the phone. And even though people can't see you, they can hear your smile and your warmth. Okay? So, keep these points in mind. They can make or break your career. All right? If you'd like to do some practice on this, please go to our website: www.engvid.com. Thanks very much for watching. Bye for now.
Views: 790993 Learn English with Rebecca [engVid]
Lance Walker is the CEO of Loyalty NZ, the company that runs New Zealand's largest and most successful coalition loyalty programme, Fly Buys. Lance will be exploring how loyalty programmes have become a very common marketing strategy, with most businesses offering them in one form or another, and most NZ consumers being involved in several. But do they really work, and do they still have a place in the marketing In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 65595 TEDx Talks